Customer Service Representative – Job Description

Objective

The primary objective of this position is to protect our neighbors’ future with genuine care through a combination of sales and service. 

Reports To: Sam Isner, President

Serves: The agency’s personal and commercial lines clients.

Job Classification: full-time (40 hours weekly), non-exempt.

Starting Salary Range: $15.00-$18.00/hour

Requirements

1. Education: minimum of high-school diploma or equivalent.
2. Must be willing to submit to a background check and personality assessments.
3. Must obtain insurance license (at the agency’s expense) within sixty (60) days of hire date.

Expectations

1. Must be committed to protecting our neighbors’ future with genuine care.
2. Must be equipped to deal with challenging and stressful situations in a calm and professional manner.
3. Must be self-motivated and proactive, with an ability to prioritize workload.
4. Must maintain strict confidentiality and trustworthiness.
5. Must be reliable, a team player, and communicate clearly, both verbally and in writing.
6. Must consistently learn, evaluate, and suggest improvements to agency systems.
7. Must be ready to have fun, contribute to positive company culture, and celebrate success!

Desired Results

1. New and existing clients’ coverage needs are identified and met with genuine care. 
2. Clients service and billing issues (endorsements, policy changes, third-party requests, etc.) are resolved with genuine care.
3. The above contributes to consistently met sales goals and client retention goals.
4. Continuous personal growth and professional development.
5. A fulfilling career, thriving company culture, and great relationships, all built around our unified purpose: to protect our neighbors’ future with genuine care.

If you would like to apply for this position:

1. Email your resume to sam.isner@isnerinsurance.com
2. Once you have emailed your resume, let Sam know you’ve applied by texting him at (614)362-1342